Cloud Providers have access to in-depth troubleshooting training that has been developed by VMware's Support Organization for in-house support engineers.
This enables our partners to provide Level 1 and Level 2 support for their end customers, as well as making sure that support requests that need VMware's help get resolved more quickly.
Cloud Providers are backed by VMware Global Support Services with a specific 24/7 support entitlement. This allows VMware support engineers to provide dedicated focus on Cloud Provider and Managed Service Provider support requests.
Focus on high-value cloud services and solutions, and less on the complexities of managing infrastructure and custom tooling.
Save costs by leveraging VMware as-a-service offerings without the need to run your own data center, and benefit from faster time-to-market.