Support Readiness Training

Cloud Providers have access to in-depth troubleshooting training that has been developed by VMware's Support Organization for in-house support engineers.


This enables our partners to provide Level 1 and Level 2 support for their end customers, as well as making sure that support requests that need VMware's help get resolved more quickly.

Cloud Provider Support Entitlement

Cloud Providers are backed by VMware Global Support Services with a specific 24/7 support entitlement. This allows VMware support engineers to provide dedicated focus on Cloud Provider and Managed Service Provider support requests.

Partner Support Resources

Partner Support Resources

Blogs

New Cloud Provider partner benefits – Support Readiness Training and Cloud Provider Support Entitlement announcement blog

FAQ

Support Readiness Training and new Support Entitlements Frequently Asked Questions

Useful Links

Support Partner Training and Certification Requirements Guide

Have any questions? We would love to hear from you!

Take Your Cloud to the Next Level

Maximize your business as a VMware Cloud partner with the Cloud Provider Platform. Improve your time to market, decrease costs of operations, and deliver differentiated services.

Cloud Provider

Focus on high-value cloud services and solutions, and less on the complexities of managing infrastructure and custom tooling.

Managed Service Provider

Save costs by leveraging VMware as-a-service offerings without the need to run your own data center, and benefit from faster time-to-market.